Highfield Aesthetics – Terms & Conditions & Clinic Policy

Welcome to Highfield Aesthetics. By booking an appointment or receiving treatment, you agree to the following terms and policies.

1. Consultations & Medical Assessment

All clients must undergo a consultation prior to treatment. This may include:

• Medical and lifestyle history assessment
• Clinical examination
• Discussion of treatment options
• Clinical photography for medical records

No treatment will be carried out without appropriate assessment and informed consent.

2. Consultation Fee

• A consultation fee of £50 is payable.
• This fee is deductible from treatment cost if you proceed.
• Consultation fees are non-refundable.

3. Clinical Photography

Clinical photographs may be taken for treatment planning, monitoring results, and medical, legal, and insurance documentation. These images are securely stored and will never be used for marketing without separate written consent.

4. Medical Disclosure

Clients must provide accurate and complete information regarding medical history, medications, allergies, and previous treatments. Failure to disclose relevant information may result in increased risk of complications and/or refusal of treatment.

5. Deposits, Cancellations & No-Show Policy

A deposit is required to secure all bookings.

Cancellations & Rescheduling

• More than 24 hours’ notice: Free to reschedule.
• Within 24 hours: £50 late cancellation/rescheduling fee.

Late Arrivals

• Up to 10 minutes late: Appointment may proceed.
• More than 10 minutes late: Treated as a no-show.

No-Show Policy

• Full treatment cost will be charged.
• If only a deposit was paid, the remaining balance must be paid within 7 days.
• Future bookings will require full upfront payment.

6. Package & Course Treatments

• Packages are offered at a discounted rate and are non-refundable once started. All sessions must be completed within 12 months.
• If discontinued, used sessions will be recalculated at full individual prices, and the remaining balance will be held as clinic credit (valid 12 months).

7. Refund Policy & Complaints Procedure

Refund Policy

All treatments are non-refundable once performed appropriately. Dissatisfaction with aesthetic outcome alone does not qualify for a refund. If a client wishes to reverse or adjust a treatment, this will be treated as a new chargeable procedure.

Complaints Process

All complaints must be submitted in writing to: reception@highfieldaesthetics.co.uk. Complaints will be reviewed formally with a response and resolution plan provided.

8. Results & Treatment Expectations

Aesthetic treatments are subjective and results vary between individuals. The human body responds differently based on anatomy, healing response, and lifestyle factors. Additional treatments may be required to achieve desired outcomes.

9. Aftercare & Complication Responsibility

Clients are provided with clear written aftercare instructions. Failure to follow aftercare guidance may compromise results and limit the clinic’s ability to provide corrective treatment.

10. Suitability, Safety & Right to Refuse Treatment

We reserve the right to refuse or delay treatment if it is not clinically appropriate, there are safety concerns, or expectations are unrealistic.

11. Eligibility for Treatment

We do not treat individuals under the age of 18 or clients who are pregnant or breastfeeding.

12. Behaviour & Clinic Conduct

We reserve the right to refuse treatment in cases of abusive behaviour, repeated missed appointments, or non-compliance with policies.

13. Data Protection & Confidentiality

We comply with UK GDPR and medical confidentiality standards. Personal data is stored securely and not shared with third parties unless required by law.

14. Payments & Chargeback Protection

By booking, you confirm acceptance of all clinic policies and payment obligations. Any attempt to initiate a payment dispute without following our complaints procedure will be treated as a breach of terms.

15. Liability

All treatments are performed to a high medical standard. However, no outcome can be guaranteed, and clients accept inherent risks associated with aesthetic procedures.